Best buy question about Performance service Plan… PLEASE Help!!! Return laptop policy due to damage?Replace?
Hi,
I had recently brought a laptop into bestbuy for a software repair. when i came home, my 4 year old nephew got a hold of it, and took it outside and well.. threw it off the deck. ( very embarresing.) I have a 3 year performance service plan at bestbuy. My question is, if i bring it back to bestbuy, will they give me a store credit? or will they just give me a replacment laptop? I would rather have a store credit because Ive had problems with this laptop since i got it. ( oh, and its WAYYYY to damaged to be repaired)
So wat do you guys think? Will they give a store credit?? Or just replace it?
Please put how u know if they will either replace it or give me a credit.
Thank you very much!!!!
"Parts and Labor Coverage- We cover all the parts and labor necessary to return your product to factory specifications. If we cannot repair your product, we will provide a replacement."
Hard to say, because they’re more likely to replace something that doesn’t look as if it was dropped. Not saying it’s your fault, but since people abuse the system, it might be tough to get them on your side.

March, 17th 2010 at 1:12 am
"Parts and Labor Coverage- We cover all the parts and labor necessary to return your product to factory specifications. If we cannot repair your product, we will provide a replacement."
Hard to say, because they’re more likely to replace something that doesn’t look as if it was dropped. Not saying it’s your fault, but since people abuse the system, it might be tough to get them on your side.
References :
March, 17th 2010 at 1:47 am
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References :
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